Most people today have access to the internet and maximum have smartphones. Due to this, their shopping habits have also changed. From food, clothing to medicine, people want everything to reach their doorstep. As a result, businesses are either online or in a process to go online. Therefore, it is important to have a shipping and return policy available.
What is Shipping and Return Policy
As part of terms and conditions shipping policy informs customers about two things. First of all, how the product and second, if they face any issue, how they will return it back to the company. In addition, it also talks about how much time it will take to complete the process.
How to write a shipping and return policy?
Businesses may use different policies depending on their nature but the basic content remains more or less the same. Therefore you can use this policy draft as a shipping and return policy generator.
Policy Draft
If you are placing an order on www.yoursitename.com these shipping, delivery and refund policies will apply. You must also be in agreement with terms and conditions along with these policies. We are associated with the courier partners to deliver the product at your doorstep. Due to this, we provide an estimated time for shipping the product and deliver it to customers. This whole process and the final delivery date depends on multiple factors including availability of stock and time in transit. However, we will inform you about the delivery time in advance.
In addition, you get an option to track your order and get live status. You can do this using the courier partner order tracking system.
Cost of Shipping
You may or may not need to pay additional shipping cost depending on the order size and location. We provide this information on a real time basis. In case of return also, you may need to pay for the shipping charges.
Product Return & Refunds
Return policy may or may not be the same for all the products available in the store. Therefore, you must look at the product details before making a purchase. In some products, returns are not allowed. Due to this, you may not be able to place a return request. In some cases, we offer replacement due to manufacturing defects.
How does the process work?
As soon as we receive your return request, we check the order details. We have a system in place and a process to check if the return request is authentic. In addition, we also expect the customers to ensure that the product is kept in original condition as received (for example: you must not remove the tags and packaging related stickers). After this we notify you once the return request is approved or rejected.
Need help
You can connect with our team via email. Mail us at – support@yoursitename.com for any kind of shipping related inquiries.
Shipping and Delivery policies change with the nature of work or business model. It is the same as terms of service or terms and conditions. For example: terms and conditions for software company will be different from clothing companies. Therefore, you can edit these policies and make it your own.
You can also look at the privacy policy for ecommerce website, shipping and return policy and many other business documents on this website. In addition, we also have free ecommerce website templates and html website templates for free download.
